How do I resolve the ERR 1 issue?

  • Download the latest version of the FitTrack MyHealth App
  • Attempt to recalibrate the scale
    • Make sure batteries still have power
    • Remove the batteries from the scale and reinsert them
    • Place the scale on a hard, flat, even surface
    • Quickly step on and off the scale
    • The scale should now show 0.0 lbs/kgs
    • The recalibration is successful
  • Open the FitTrack MyHealth app
  • Make sure Bluetooth is on
  • Connect your scale
    • Option 1: Tap Add Device or Device Icon (top right corner) → Search for Devices → Select Dara Scale → Connect to Device
    • Option 2: Select Profile → Connected Devices → Search for Device → Select Dara Scale → Connect to Device

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