My scale is only providing me with my body weight. None of my other body measurements are appearing. What can I do?

Make sure you have the latest version of the FitTrack MyHealth App on your phone

  • Your body weight will appear directly on the scale, but your other body measurements will only appear in the MyHealth app.

Check your Bluetooth connection

  • Make sure Bluetooth is on. A Bluetooth connection is necessary to capture and record your scale’s data.

If you’re having issues, try the following

  • Open your FitTrack MyHealth App
  • Select Profile → Connected Devices → Tap on Dara Device → Forget Device
  • Remove and reinsert your scale’s batteries to reset it (scale should flash, then show 0.0 for weight)
  • Force close the FitTrack MyHealth App
  • Turn off your phone’s Bluetooth for 5 seconds, then turn it back on
  • Re-open the FitTrack MyHealth App
  • Select Profile → Connected Devices → Search for Devices → Select Dara Scale → Connect → Successful Connection
  • Go to the homepage and step on the scale
  • The scale will display your weight
  • The scale will display flashing zeroes on scale while it analyzes your body composition
  • The app will also show the following states:
    • Gathering your weight
    • Taking your body measurements
    • Success
    • Then navigate them automatically to the Body Measurements page so they don’t have to tap the BM card

If that did not work, try these other steps:

  1. Check if the plastic film/cover is still covering the scale’s front. This must be removed to avoid interference with the scale’s readings.
  2. Clean the surface of the scale and underneath your feet with a damp cloth or towel.
  3. Check your profile and age settings in the app. Ensure your birthday and height values are correct.
    1. The app will only track body weight (and not body metrics) if you’re under 18 years old.
    2. The app will only track body weight (and not body metrics)if the app is set to Pregnancy mode.
  4. Make sure your feet have direct contact with the surface of the scale.
    1. Do not wear socks while weighing yourself.
    2. Ensure you aren’t holding unnecessary items or wearing unnecessary clothing during the measurement process.
  5. Don’t step off the scale too soon. The weighing process is not complete until the progress bar on the display screen flashes three times.

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