What does ERR 1 Issue mean onthe Dara scale? How do I resolve the ERR 1 issue?

  • Download the latest version of the FitTrack MyHealth App
  • Attempt to recalibrate the scale
    • Make sure batteries still have power
    • Remove the batteries from the scale and reinsert them
    • Place the scale on a hard, flat, even surface
    • Quickly step on and off the scale
    • The scale should now show 0.0 lbs/kgs
    • The recalibration is successful
    • https://youtu.be/sKv0luQ7iUs
    • https://youtu.be/IguboWKt6_Q
  • Open the FitTrack MyHealth app
  • Make sure Bluetooth is on
  • Connect your scale
    • Option 1: Tap Add Device or Device Icon (top right corner) Search for Devices Select Dara Scale Connect to Device
    • Option 2: Select Profile Connected Devices Search for Device Select Dara Scale Connect to Device

Valid Instances of ERR1 Issue

  • Weight has exceeded the scale's capacity (max of 400 lbs / 181.437 kgs)
  • Weight doesn't meet the minimal amount (6.6 lbs / 2.99371 kgs)
  • Scale cannot make contact with your bare feet
    • Wipe down the scale & your feet with a damp cloth
  • The battery is nearing the end of its useful life and needs to be replaced
  • Instability error (scale is on an uneven surface, ex: carpet)

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