We would like to start by apologizing for the length of time it has taken to get your scale to you. We understand you are looking forward to using it to support your health journey, and our delay has impacted that.
Despite our best efforts to counter unprecedented global supply chain constraints in the past few months, all FitTrack orders are facing an additional delay.
We understand how frustrating this experience can be. Though we do feel we are close to resolving these issues, we understand that does not help in the wait you have had up until this point.
We have tried to keep all of our customers updated with the most up to date estimate on a shipping date but due to this taking longer to resolve than expected, it resulted in some customers receiving multiple shipping dates which is not the experience we are trying to deliver.
For those wanting order updates, please see the most up to date timeline below. Should you have any questions, feel free to email us at firstname.lastname@example.org
|Product||Date Ordered||Shipping Date*|
|Dara Scale||Sept 13 - Sept 20||Shipped|
|Dara Scale||Sept 21 - Sep 23||In Progress|
The following orders will be shipped within the next 4-6 weeks. Please check back shortly for an update on specific timing.
- Sept 24 - Nov 21
- Nov 22 - April 8
*Please allow for 7-10 days delivery once your order has shipped