FAQ's


WHAT IS INCLUDED WITH THE FITTRACK SCALE?

  • Wireless Bluetooth 4.0 Connectivity (Includes App)
  • Weight Tracking Management for Multiple Users (with the FItTrack Pro App)
  • Vibrant LCD Display
  • Smart-Step Technology
  • Supports Android 4.3, iOS 8 and newer versions
  • Power: Four (4) AAA Batteries (not Included)
  • Scale Range: Up to 400 pounds (181.437 kilograms)

What languages does the FitTrack smart body scale support?

  • Chinese
  • Chinese Traditional
  • English
  • Japanese
  • Korean
  • French
  • German
  • Italian
  • Spanish
  • Portuguese
  • Russian
  • Vietnamese
  • Polish

How often should I replace the batteries in my scale?

Your scale uses four (4) triple-AAA non-rechargeable batteries which last three to six months. Rechargeable batteries can also be used.

What is the maximum weight limit supported by the scale?

The scale can support a maximum weight of 400 pounds (181.437 kilograms).

What is the minimum weight recognized by the FitTrack scale?

6.6 pounds or 2.9 kilograms.

Which metrics besides weight are displayed on the scale or in the app?

The scale displays the weight and the scale's status, while metrics are only shown in the app.

Is this scale waterproof?

Waterproof level is IPX-3. It is protected against water spraying up to 55 degrees from a vertical position at 9 liters/min with a pressure of 70-95 kN/m2 for six minutes.

Is the scale safe to use?

FitTrack uses Dual Bioelectric Impedance Analysis to measure body fat, which sends a low electrical current through the body when in use. This low electrical current is unnoticeable and is safe for humans.

Should I use the FitTrack smart scale if I have a pacemaker?

The FitTrack smart body scale uses an electrical current during measurements and is therefore not recommended for anyone fitted with a pacemaker or with an implanted medical device.

Is the FitTrack smart scale safe for use by pregnant women?

Pregnant women should consult their physicians before using the FitTrack smart scale. We recommend seeking professional advice before using any health-related devices.

I’m 17 years old, why do I only see readings about my body weight and nothing else?

Only the weight measurement is available for users under 18 years of age since younger users have rapidly changing body characteristics due to active body growth.

Can the scale be used without the app?

Yes, the scale can definitely be used as an ordinary scale. You can choose to use the scale without recording your weight on the app.

  1. Can you give useful tips for first time FitTrack users like me?
  2. Do not step off the scale or re-position your body before completing the measurement.
  3. Place the scale on a stable and even surface, such as a tiled floor, to ensure accurate readings.
  4. For several weigh-ins, please wait two to three seconds between users for the display to turn off.
  5. Should you need to move your scale for your next measurement, please step on and off the scale quickly.
  6. The scale display must indicate 0.0 pounds, indicating that the calibration is complete.

Setting Up Your FitTrack Dara

Should the scale require a passkey, what should I enter?

Should your mobile device request a passkey, enter “000000”. You may be required to activate your phone's location service and restart your phone to connect to the scale.

My scale is not connecting to my mobile device, what should I do?

Should your scale not connect to your phone's Bluetooth, reinstall the app or restart the scale. Make sure your iOS or Android device is updated with the latest version.

The scale won’t turn on and the LCD display is blank. What should I do?

Make sure the batteries are installed correctly or replace the batteries.

How do I re-calibrate the scale?

Step on the scale for 1 to 2 seconds and then step off. The scale will automatically re-calibrate and indicate 0.0 pounds.

Measurement Questions

Why does my scale indicate an incorrect weight?

Scenario 1: "The scale indicates a weight differing by between 4 and 5 pounds, and only shows the correct weight once I have stepped off and on several times" The scale may need to be re-calibrated to show accurate readings. To do this, place the scale on a stable and even surface such as a tiled floor. Step on and off the scale quickly, and it will indicate 0.0 pounds, indicating that the calibration is complete.

Why does the FitTrack Health app only display only my body weight and no other body metrics?

A Bluetooth connection is necessary to record data. Install the FitTrack Health app and log in. Turn on the Bluetooth on your smartphone and step on the scale with bare feet. The app should indicate “connected” and not “connecting,” and all data should be visible. The scale should now show the Bluetooth logo (“B”) as well as your weight.

If that did not work, try these steps:

  1. Clean the surface of the scale and underneath your feet with a damp cloth or towel. Metrics may not be measured if the surface of the scale is not clean or the user’s feet are wet.
  2. Check the age settings in the app. The app will only measure and track users who are over 18 years old. Users under 18 are still growing and experiencing changes in their body, and therefore only their weight can be measured and tracked.
  3. Make sure your feet have direct contact with the surface of the scale. Please do not wear socks while weighing yourself.
  4. Double-check whether the plastic film/cover is still covering the scale’s front. This must be removed to avoid interference with the readings.
  5. Don’t step off the scale too soon. The weighing process is not complete until the progress bar on the display screen flashes three times.

Why does my body composition data differ from those at the gym/clinic?

Don’t worry, this is completely normal! The numbers on your scale may not confer with other measurement methods and professional medical instruments since it is a home-use scale intended for reference. Your FitTrack scale uses dual bioelectric impedance analysis (BIA), which is a common method for estimating body composition, particularly body fat. The BIA method is a cost-effective and accurate means to estimate body fat percentage.

Why do %fat, %muscle, and %water comprise 122% of my total body weight?

It is normal for these three indices to add up to more than 100% since water is present in both fat and muscle tissue.

What does the scale measure?

FitTrack Smart Body Scale measures 17 essential health factors including weight, body fat, muscle rate, hydration, bone mass, visceral fat, BMR, BMI, protein, and body age.

Does the scale sync with Apple Watch?

Unfortunately, FitTrack Smart Scales do not currently sync with the Apple Watch.

Does the scale work with a computer? Not right now! We are working on that development.

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FitTrack Health AppWhere can I download the FitTrack Health app?

The FitTrack Health is available from the App Store or Google Play Store. You can also search “FitTrack” via Google to install the program.

What is the cost of the FitTrack Health App?

The FitTrack Health app is FREE!

Does the FitTrack Health app access any private information?

NO! Your FitTrack Health app will never access private information.

Why does my Android device ask to grant FitTrack access?

The access agreement that appears on your phone is an Android system requirement; this notification is not seen on an iOS device. Other mobile applications on Android devices, like MyFitnessPal, present a similar permission request.

Can the FitTrack Scale sync with other apps?

Other apps can be linked to your FitTrack scale such as Fitbit, Apple Health & Google Fit. But to access the functionality as advertised, the FitTrack scale is 100% compatible with FitTrack Health app. The FitTrack Health app is specifically developed for FITTRACK scales. To sync, go to Me—User Settings on your FitTrack Health app and connect to Apple Health, Google Fit, or Fitbit. On an iPhone, Fitbit will sync the latest data only if you exit the Fitbit app (double click the home button and swipe up) and reopen it.

How often should my Bluetooth device (mobile device) be near the scale to maintain my measurement history?

There are two ways to transfer data between the scale and mobile device. If your smart device is near the scale when you weigh yourself, the app will automatically connect to the scale through Bluetooth and immediately transfer body metrics to the device. Should your mobile device not be with you when you weigh in, the data will be recorded on the scale and sent to the app when the scale and device are connected. The scale can recognize up to 8 users, separately storing up to 1000 sets of data. Please connect your device to the scale before it reaches its data limit.

Can other users see my weight?

Other users will not have access to your data unless you permit them to add your profile to their app. You can use your personal mobile device and app account to maintain privacy.

Does FitTrack work with my iPad?

Yes, FitTrack is compatible with your iPad. At the top left of the App Store, switch your search filtering from iPad to iPhone only to install the FitTrack Health app for iPad.

Can I change units of measurement manually within the apps?

Yes, both the FitTrack and Apple Health apps allow you to change units of measurement from pounds to kilograms and vice versa.

How do I change the units of measurement from lbs. to kilograms or vice versa? 
  1. Open the FitTrack Health App
  2. Profile
  3. Settings (top right corner)
  4. Profile Settings
  5. Units of Measure

You can change the Weight Units to KG vs LBS and Height units to CM vs FT/INCH.

How do I reset my application password?

1. Open the application. 1a. If you are signed in, click "Me" on the bottom right and select Settings. Under Settings, select "Sign out". 1b. If you are signed out, select "Forgot your password?” underneath the Sign In button. 2. Follow the procedure to reset your password.

I received a malware notification from Norton. What's that about?

Norton does not recognize FitTrack and therefore the Norton App Advisor may require the app to be uninstalled. Our technical team is working with Norton to remove this false warning. FitTrack will never access private information. We appreciate your concern about the safety and integrity of your personal data, and we want to assure you that the FitTrack Health app does not use or access private information. Customer satisfaction is our priority and we view the security and privacy of our customers as a top priority. The access agreement that appears on your phone is an Android requirement; this notification does not appear on an iOS device. The permissions window is controlled entirely by Android. You can attempt to register using a fake email address should you not want to provide a personal email.

How do I connect another device?

  1. Go to your profile icon (very right tab at the bottom)
  2. Click the setting icon on the top right corner
  3. Devices
  4. Search for Devices

I recently started to exercise more, how do I change the app from General to Athlete mode?

There are 3 modes on the app - General, Athlete and Pregnancy. To change modes:

  1. Go to your profile icon (very right tab at the bottom)
  2. Click the setting icon on the top right corner
  3. App Mode

Can data be transferred from FitTrack Pro to FitTrack Health?

Your data will not be transfered over when you login into FitTrack Health. These are two different apps

When will this launch, when can customers officially use this?

FitTrack Health is available starting on November 4th.

Can you change the weight to stones?

Thank you for our feedback, at this time, we only show the weight in lbs and kilos. We are working on adding other weight metrics.

Why is being healthier an option as a goal? I thought losing weight would make me healthier?

Not all of our clients are targeting to lose weight. Some users would like to maintain their weight, but live healthier.

I didn't receive any verification e-mail.

Please check your "junk or spam" folder. Depending on your e-mail system, sometimes these types of e-mails get categorized as spam. If you still have problems with verification please contact us!

I'm an android user. Why don't I have the option to turn on calling, texting and other applications?

Android operating systems are different for each phone device and we are working on making the user experience better for you. Please let us know which Phone Device you use and your Android OS. You may still experience receiving call and SMS notifications on your phone during this time, even if it does not show up on the Message Notifications list yet.

How do I add an Exercise in Activity?

To add an Exercise:

  1. In the Activity screen, click on “Add Exercise”
  2. Select your exercise
  3. Adjust the Exercise Intensity based on efforts - note that not all exercises will have the same efforts and calories burned. Each exercise’s calories is calculated based on the MET score.
  4. Enter Exercise time
  5. Calories will automatically be calculated based on Exercise Time and Exercise Intensity
  6. Select “Add Exercise”
  7. Health App will update the categories in the 6 blocks under Motion based on the last exercise input

How is my sleep quality calculated?

Your overall sleep score is a sum of your individual scores in sleep duration against your sleep goal, and deep & light sleep, for a total score of up to 100. Most FitTrack users get a score between 76-95%. Sleep score ranges are:

  • Perfect - 100%
  • Excellent: 91-99%
  • Good: 76-90%
  • Fair: 60-75%/li>
  • Poor: Less than 59%

How can I improve my Sleep Quality in the FitTrack Health app?

To help improve your sleep score, work on your overall sleep habits, heart health, and activity levels:

  • Exercise earlier in the day or at least 3 to 4 hours before you go to sleep (source).
  • Maintain a consistent sleep schedule (source).
  • Meet the CDC’s recommended 150 active minutes per week.(source)

Why don’t I see my Sleep Quality score in the FitTrack Health app?

You may not have synced the data fully, please resync the device.

You must see sleep stages to see a sleep quality.

If you see sleep stages but don’t see a sleep score:

  • Note that it may take a few minutes for your sleep score to appear.
  • Update the FitTrack Health app to the latest version.

CAN I TURN OFF SLEEP SCORE IN THE FitTrack APP?

You can’t turn off your sleep quality score at this time.

Why is my data different today vs when I checked it yesterday?

Your watch updates real time and analyzes the data based on 12am up until when you sync the watch. Your body changes throughout the day and when you are sleeping. If you see that your data is different from when you last checked it, don’t worry! FitTrack Health has analyzed your data to provide the most accurate summary from the previous day.

Why doesn’t my heart rate update when I enter it manually?

A normal resting heart rate for adults ranges from 60 to 100 beats per minute.Generally, a lower heart rate at rest implies more efficient heart function and better cardiovascular fitness. For example, a well-trained athlete might have a normal resting heart rate closer to 40 beats per minute. (source) Our input range is 38 to 220bpm. If you have input a heart rate over or under this range, the Health App would not be able to process it

Can I connect to Fitbit or another app?

No, currently FitTrack Health only allows users to connect to Apple Health and Google Fit. However, we are constantly making improvements to the app to ensure that we provide the best possible user experience! Stay tuned!

I’m using FitTrack Health without any device -

- How come my metrics aren’t updating when I add data manually?

If you experience a delay in the app updating, please go back to the previous screen and re-enter again. If you are facing bugs, please contact our team through the Contact Form inside the app. The contact form can be found on your profile page -> FAQ -> Contact us.

- Why does it take the average heart rate and not update individually on a daily basis?

-I added my Steps and Distance but made a mistake. How do I change it or delete it?

Please note when adding steps or distance manually, you will not be able to edit or remove your previous entries. We are currently working on an update to be able to make the user experience better. Stay tuned!

How is Fat Burn and Cardio determined?

For most people, resting heart rate is between 60bpm to 100bpm (source). As you exercise, your heart rate increases and Fat Burn and Cardio zones are determined based on your exercise level and heart rate.Your fat-burning heart rate is at about 70 percent of your maximum heart rate.

How do I connect Apple Health or Google Fit?

IOS

  1. In the Health app, click on your Profile
  2. On the upper right corner, click on the Settings icon
  3. Click on Connected Apps
  4. Click on Connect
  5. Allow FitTrack Health to connect with Apple Health

Android

  1. In the Health app, click on your Profile On the upper right corner, click on the Settings icon
  2. Click on Connected Apps
  3. Click on Connect Go through necessary steps to connect to Google Fit.
  4. Your device may request you to download a mobile device management to comply with the Google Policy.
  5. Allow FitTrack Health to connect with Google Fit

How do I turn off notifications from the Health app?

iOS

  1. Click on iPhone settings
  2. Click on Notifications
  3. Click on FitTrack Health
  4. Turn off Allow Notifications

Android

  1. Go to your phone Settings
  2. Click on Notifications
  3. Select FitTrack Health
  4. Turn off Show Notifications

What app do I use?

Please search “FitTrack Pro” in the App Store or Google Play.

App Store: https://apps.apple.com/ca/app/fittrack-pro/id1382233373

Google Play: https://play.google.com/store/apps/details?id=com.icare.fittrack&hl=en_CA

How do I connect the scale?

1. Download FitTrack Pro on your mobile device

2. Open the app and the scale should automatically connect

3. If the scale does not connect, follow the steps to connect your device:

a. Me

b. My device

c. “+” button on the upper right corner

d. Select your device and Sync the device

Important notes:

1. Beebo compatibility requirements

a. Wireless Bluetooth 4.0 Connectivity

b. Supports Android 4.3, iOS 8 and newer versions

2. Ensure Beebo is powered with 4 AAA batteries

How do I set it to Pregnancy Mode?

1. Open FitTrack Pro

2. Me

3. Click on your name

4. Select Pregnancy Mode under App mode

5. Press OK to save

Important Notes:

1. Pregnancy mode will turn off all fat measuring functions and will only display your weight and BMI

2. The purpose of pregnancy mode is to track your weight through your pregnancy journey

What does Pregnancy mode do?

Pregnancy mode turns off fat measuring functions and only displays your weight and BMI. You can easily track your Pregnancy weight gain using the Pregnancy Mode and fluctuations with your weight every time you step on the scale.

What is the value of Beebo?

Are the sync capabilities the same with Dara? Such as Fitbit, Apple Health & Google Fit?

Yes, it can sync with Fitbit, Apple Health and Google Fit.

What is the difference between Beebo and Dara?

Beebo is a body composition scale designed for moms to be, the FitTrack Beebo helps you easily monitor what matters most during your Pregnancy journey.

Pregnancy mode turns off fat measuring functions and only displays your weight and BMI. You can easily track your Pregnancy weight gain using the Pregnancy Mode and fluctuations with your weight every time you step on the scale.

Dara will not have access to the Pregnancy Mode function.

 Does it come with different colours?

No, currently there is only one colour.

Q: What is the science behind the scale?

Please visit our page to learn more about the science behind Dara:

https://getfittrack.com/pages/how-it-works

Is there an athlete mode?

Yes, you can access all modes including General, Athlete and Pregnancy mode using the Beebo scale.

How does it detect that I am pregnant?

The scale does not detect if you are pregnant or not. Beebo is made for you to track weight through your pregnancy journey. You will need to turn on Pregnancy mode in the

FitTrack Pro app to track your weight through your pregnancy journey.

To test if you are pregnant, we recommend to consult a physician or take an at-home pregnancy test.

 Is it safe to use even if I have silicone implants, will it affect the accuracy?

Yes, this will affect the accuracy of the scale and metrics because silicone implants is not real body fat so the body may mistaken it as additional body fat and the metrics may be less accurate.

Can this scale/app automatically detect the user without manually changing it on the app before using? For multiple users?

No, you would need to choose the user before weighing yourself.

Does it have an external memory to store data like when you do not have your phone?

No, Beebo does not store any external data, therefore, you would need to use your smartphone and the FitTrack Pro app to properly use the device.

What metrics does this scale measure about pregnancy?

Beebo measures your weight and BMI changes throughout your pregnancy journey.