Refund Policy


Refunds and Returns


FitTrack Hardware

At FitTrack our primary goal is to make sure our customers are 100% satisfied. If you're not pleased with your purchase, we'll make it as painless as possible with our "30-day Satisfaction Guarantee.

 

While we hope it doesn't come to that, should you need to return your FitTrack product, you can request a replacement or return here. You will need the following information to get started:


  • Name
  • Order Number
  • Reason For Return
  • Postal Code

Please reach out to us via any of our contact methods should you need any assistance.


To qualify for a refund, you must follow the return process below:


FitTrack Hardware:

  1. All items must be in their original packaging.
  2. A restocking fee may be deducted from your total refund amount 
  3. Upon receipt of the returned product, the refund will be issued using the original payment method.
  4. Once you've processed the return, kindly let us know so we can keep an eye on the shipment. 
  5. Was purchased from FitTrack directly. If your FitTrack item was purchased from an authorized reseller, please contact them for the details on their return policy.

FitTrack Software

FitTracks premium content is the ideal companion for anyone committing to a healthier self. Should you find the product is not the best fit for your journey, we can refund your first month subscription within the first 14 days of activating the subscription. For monthly recurring users, should you need to cancel your subscription please make sure you do this prior to your next billing date to avoid being charged for an additional month.

 

If you need support with managing your subscription, please reach out to us via any of our contact methods and we will be happy to assist you. For fastest support please include the following in your message to us:

  • Name
  • Email
  • Reason For Return

To qualify for a refund, you must follow the return process below:


FitTrack Software:

  1. Signed up for the premium services within 14 days of contacting us for a refund
  2. Purchased the premium service via our website
    1. For purchased made through Google Play or the App Store, please contact them for details on their refund policy

Refunds should be processed within 7 days of all criteria being met. Once the refund is processed by our team it can take an additional few days for the funds to appear back on your method of payment.

Exchanges (if applicable) - Should you have any defect or damage to your product we will replace your item and send you a return label to send back the damaged item. 

Please visit fittrack-canada.happyreturns.com to begin your exchange process. You will need your order number available to get this started. 

Should the item no longer be available,  we will refund your item if it is still within the return period.


Troubleshooting - If you are experiencing technical issues with your product, we encourage you to visit our FAQs or contact us through any of our contact methods